Delivery & refunds
Everything about the delivery of your firewood and our refund policy. This translation is provided for information only; the French version is the legally binding one.
How does delivery work?
Choose your wood type, quantity and log length. Your PDF order form is created instantly and sent by email.
Use the bank details on your order form. The transfer must be instant for fast processing.
Within 24 to 48 hours of receiving payment, you get a confirmation email with a proposed delivery slot.
Our team delivers straight to your address. We will contact you to agree an exact time.
Delivery areas and times
- Mainland France: Estimated 3 to 7 working days after payment is confirmed
- Europe: Estimated 5 to 14 working days — please contact us to confirm feasibility and cost
- Delivery times are a guide only and may vary with the season, the area and the weather
Difficult access? If your address is hard to reach (narrow lane, low gate, etc.), please tell us in the comments field when you order so we can send a suitable vehicle.
Delivery conditions
- Delivery is made to the delivery vehicle, at the edge of an accessible road
- Unloading, storing and stacking are the Buyer's responsibility, unless specifically agreed in advance
- If the Buyer is not present at delivery, a new slot will be offered. A fee may be charged for a second visit
- The Buyer must make sure that access to their home is clear and suitable for a delivery vehicle
Cancellation and refund policy
Our refund policy applies in the following cases:
Cancellation before payment:
If you have created an order form but not yet made your transfer, there is nothing to do. The order form expires automatically after 14 days. No refund is due.
Cancellation within 24 hours of payment:
If you want to cancel your order within 24 hours of your transfer, email us straight away at contact@buchesetbois.com. If the order is not yet being prepared, we will refund you in full by transfer within 3 to 5 working days.
Cancellation after 24 hours:
After this time, the order is being prepared and shipped. Cancellation can no longer be accepted.
Product not as ordered:
If the product clearly does not conform (different wood type from the one ordered, wrong quantity), you have 48 hours after delivery to contact us. Depending on the case, we will replace it or issue a credit note.
Right of withdrawal: Under Article L.221-28 of the French Consumer Code, the 14-day right of withdrawal does not apply to delivered goods which, by their nature, cannot be returned (loose firewood). Please check your order carefully before submitting it.
Contact
For any question about your delivery or to exercise your refund rights:
- Email: contact@buchesetbois.com
- Phone: +33 7 80 95 47 33
- Opening hours: Monday to Friday, 8am–6pm (French time)