Terms and conditions of sale
Effective 1 January 2026 — Bûches et Bois, La Croix Martin, 56460 Lizio, France — SIRET: 527 657 019 00040. This translation is provided for information only; the French version is the legally binding one.
VAT: All our prices include VAT at the legal French rate for firewood (10%).
Article 1 — Purpose and scope
These Terms and Conditions of Sale govern the contractual relationship between Bûches et Bois (hereinafter "the Seller") and any private or business buyer (hereinafter "the Buyer") placing an order on the website www.buchesetbois.com.
Any order implies full acceptance of these terms, without restriction or reservation.
Article 2 — Products
The Seller sells firewood (logs of various wood types and lengths) and wood pellets for home heating. The main product characteristics are described on the website (wood type, moisture content, log length, packaging).
- Firewood: sold by the stere (about 1 m³ of stacked logs)
- Wood pellets: sold by the 990 kg pallet (66 bags of 15 kg)
- Checked moisture content below 20% for logs
- Moisture content below 8% for pellets
Article 3 — Prices
Prices are shown in euros including VAT at the applicable rate. The Seller reserves the right to change its prices at any time; however, the price that applies to an order is the one in force on the day the order is confirmed.
Price reductions may apply depending on the quantity ordered (tiered pricing from 3 steres).
Article 4 — Ordering and confirmation
Orders are placed online on the website www.buchesetbois.com. A PDF order form is generated automatically and sent to the Buyer by email.
The order is only finally confirmed once the Seller has received full payment. A delivery confirmation email is then sent to the Buyer within 24 to 48 hours.
Article 5 — Payment
Payment is made exclusively by instant bank transfer. The bank details are given on the order form and by email:
- Beneficiary: IOAN POP
- IBAN: FR76 1723 8000 0100 4802 1147 233
- BIC: SCSYFRP2
- Reference: LIVRAISON
No order is processed or shipped before payment is received. The transfer must be instant so the order can be processed quickly.
Article 6 — Delivery
Delivery is made to the address given when ordering. A delivery time slot is agreed with the Buyer once payment is confirmed.
- Estimated delivery time: 3 to 10 working days depending on the area
- Delivery in mainland France and Europe (contact us about specific areas)
- Delivery is made to the vehicle or the edge of the property. Unloading and stacking are the Buyer's responsibility unless otherwise agreed
- If nobody is present at delivery, a new time slot will be offered
Article 7 — Right of withdrawal
Under Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to contracts for goods which, after delivery, have been inseparably mixed with other items.
However, in the event of a dispute before delivery and with valid proof, the Seller will consider any cancellation request made within 24 hours of the order. After that, the order is being prepared and no refund can be granted.
For any request, contact us: contact@buchesetbois.com
Article 8 — Complaints and disputes
If the goods do not conform or there is a problem on delivery, the Buyer must report it by email within 48 hours of receipt: contact@buchesetbois.com.
In the event of a dispute, the parties will try to reach an amicable solution. Failing that, the competent French courts will have jurisdiction under French law.
Article 9 — Personal data
Data collected when ordering is used only to process the order and is never sold. See our privacy policy for more details.